NECA SA/NT have been attending meetings with Australian Energy Regulator (AER), Australian Energy Market Operator (AEMO), SA Power Networks (SAPN), the Energy and Water Ombudsman (EWOSA), several of the retailers (AGL, Origin, Simply Energy and Energy Australia), Department of Premier and Cabinet (DPC) and the jurisdictional regulator (ESCOSA) to discuss the delays that the new Power of Choice regulations have had on metering connections and installations.
One of the most crucial action items to come out of these meetings is for the retailers to confirm their processes for responding to and restoring supply in off-supply situations.
Please see the relevant off-supply responses from retailers below.
Simply Energy
Simply Energy have a dedicated phone number for electricians to call in this situation. The phone number is 1800 940 775. The relevant Industry News that this was published in and flow chart for these scenarios can be downloaded below.